Motivated and analytical Information Technology graduate with foundational training in Business Analysis and Information Systems. Practical exposure to business processes, data tracking, and system workflows through hands-on experience in education and telecom environments. Effective communicator with a passion for translating business needs into technical solutions. Adept at translating user needs into structured solutions using tools such as SQL, MS Excel, Visio, and SAP. Seeking to contribute as a Junior Business Analyst by applying strong communication, documentation, and problem-solving skills in a dynamic team setting.
0832697645
Shaylin950105@gmail.com
Investigated and resolved customer internet connectivity issues through systematic troubleshooting
Logged and tracked fault reports (tickets) and collaborated with Fibre
Network Operators (FNOs) and System Support within the ISP.
Provided guidance on router configurations and remote installations
Gained exposure to business workflow and customer operations of an Internet Service Provider
Managed academic records and learner data for departmental reporting
Performed database administration tasks and maintained accurate information flows
Supported the implementation of performance-tracking systems